AnswerSense® Highlight Support

For help with AnswerSense® Highlight, write to support@enlumen.eu. Enlumen GmbH provides support for the app on iOS and, when available, Android.

Please tell us which device and operating-system version you use, the app version shown in its Info view, what you were trying to do, and what happened. If the problem concerns a text you opened or marked, describe its format and the steps that led to the issue. A screenshot can help, but only send one if you are comfortable sharing what it shows.

Your texts, marks, and responses are normally stored on your device. We cannot see them unless you choose to send them to us. Please do not send private documents or personal content unless it is needed to investigate your request. You can first describe the problem without attaching anything.

For information about the app's data handling, see the AnswerSense® Highlight Privacy Policy. For company identification, see the Legal Notice.