AnswerSense® Sequential Support

For help with AnswerSense® Sequential, write to support@enlumen.eu. Enlumen GmbH provides support for the app on iOS and Android.

Please tell us which device and operating-system version you use, the app version shown in its Info view, what you were trying to do, and what happened. If the issue concerns a learning set or a file, include the file type and the steps that led to the problem. A screenshot can help, but only send one if you are comfortable sharing what it shows.

Learning sets and Response Data are normally stored on your device. We cannot see them unless you choose to send them to us. Please do not send personal learning content, a learning-record file, or a diagnostic report unless it is needed to investigate your request. Never send us your Transfer Key. You can first describe the problem without attaching anything.

For information about the app's data handling, see the AnswerSense® Sequential Privacy Policy. For company identification, see the Legal Notice.